FAQ

To shop at shopieo.com do I have to register? If yes, why?

You need to register at shopieo.com so that we can enhance your shopping experience every time you visit us. We keep you updated on your orders and refunds through SMS/email. Though we allow you to shop as a guest, we automatically register you.

How do I register myself?

You can register yourself by clicking on this Registration Link. Once registered, you can enjoy regular updates and services from shopieo.com.

Do I need to give my email ID and mobile number for registration?

Yes we will ask you for the details so that we can have your purchase delivered to you at your doorstep.

Is my personal information secure at shopieo.com?

Please be rest assured that your information is secured with us. Please do refer to Privacy policy for further information.

Do I need to pay for registration?

It is absolutely free and you only pay for your purchases.

I have placed an order but it’s not appearing in the ‘My Account' section. Why is that so?

Do not worry! You might be experiencing some slight delay in the updating of your order details to the ‘My Account' section, for sometimes our systems are flooded with new orders. So please be patient—Your order details will be automatically updated soon.

How can I use a voucher in the ‘My Account’ section to place an order?

Add product/s to your cart and proceed to check out, and enter voucher code in apply promo code section.

What are the shipping charges I need to pay for an order under INR 500?

All orders below INR 500 will be levied a shipping charges of INR 99 which is non-refundable.

Is there a limit to the quantity that I can order?

We do not want to restrict you from shopping at your favourite online fashion store and thus there are no restrictions on quantity that you can order.

What payment methods are accepted at shopieo.com?

We accept Master/Visa credit cards and all major Debit Cards. We also have an option of net banking and Cash on Delivery for our customers.

Why is tax being charged?

Tax is levied on the sale of any commodity, which here represents Good and Service Tax (GST). This tax is collected and deposited by shopieo.com to the relevant government authorities.

Is it safe to shop online using my debit/credit card?

When you shop with us you can conveniently keep all your worries and concerns behind. We strive to ensure a safe and secure shopping experience to our customers. To make sure that our customers' shopping experience is private, safe and secure, all Credit Card, Debit Card and Net Banking transactions are processed using a secure encrypted connection to keep your transaction details confidential at all times. We do not keep your details on file; this is why we ask you for your card details each time you make a purchase.

What happens if my debit/credit card has been compromised while making a payment online?

We do not collect or store your credit card information. If you suspect any such thing, then please report this to your bank immediately.

What happens to my money deducted from my debit card/credit card/Net Banking for an unsuccessful order?

If your card is debited and no order placed, no need to panic at all!, Please check your bank/credit card account, as if the money is debited on a failed transaction, it will be rolled back into your account within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please contact your bank for updates.

If the transaction is successful and the money has been credited to our account we would initiate refund within 3 days of your request.

Can I cancel an order?

Yes, you may cancel an order within 24 hours from the time of placing the order. Login in to shopieo.com, click on “My Account” and select the order which you wish to cancel. Cancel the order by clicking on “cancel order” button.

Can I cancel my exchange order?

Once your exchange order is confirmed then simply cancel the order by following above steps. To cancel on-hold exchange orders, contact our customer care team and they will assist you with same.

Why was my order cancelled by shopieo.com?

Though we would love to deliver you your purchase every time you order from us but sometimes due to product failing quality checks at our end we would be forced to cancel your order.

How can I track my order?

You can track your order status in the “My Account” section. Once it is dispatched, the shipment details are updated in your account, which you can track on the respective courier’s website.

What is the stipulated delivery time for an order?

Depending upon your location delivery may take 3 to 5 working days after the order is dispatched from our warehouse.